Refund & Return Policy

INTRODUCTION

At American Liquidation Co, customer satisfaction is important to us, and we strive to ensure that every order meets expectations. Due to the nature of liquidation, wholesale, and surplus inventory, all sales are typically considered final unless otherwise stated. Customers are encouraged to carefully review product descriptions, manifests, and condition notes before completing a purchase, Refund & Return Policy. return window within 30days

Most items sold through liquidation channels may include customer returns, shelf pulls, overstock, or refurbished goods. Because of this, products may vary in condition, and minor imperfections or packaging damage may be present. We recommend that buyers understand the condition grading provided for each pallet or item before purchasing.

In rare cases where returns are accepted, they must be requested within a specified return window after delivery. Items must be returned in the same condition in which they were received. Any unauthorized use, modification, or damage to the product may result in the return being denied. Shipping costs for returns are generally the responsibility of the buyer unless the return is due to an error on our part.Refund & Return Policy

FOR MORE

All return requests must be approved in advance by our support team. Once approved, customers will receive instructions on how and where to send the item. Refunds or replacements, when applicable, are processed after inspection of the returned goods.

We strongly encourage all customers—especially resellers and bulk buyers—to carefully review listings and ask questions before purchasing. Our goal is to provide transparency, fair pricing, and high-quality liquidation products for resale and business growth.

By purchasing from us, you agree to the terms outlined in this return policy.

Non-Returnable Items

Due to the nature of liquidation inventory, we do not accept returns or exchanges for:
• buyer’s remorse
• minor packaging damage
• missing manufacturer packaging
• unsorted inventory variations
• expected liquidation wear

Damaged or Incorrect Orders

If your order arrives severely damaged or significantly different from the product description, customers must:
• notify us within 48 hours of delivery
• provide photos of the shipment and products
• include the order number

Claims submitted after 48 hours may not qualify for review.

We will then take 5days to process your refund

Shipping Damage

Customers should inspect all shipments before signing delivery paperwork. Any visible freight damage should be noted with the carrier upon delivery.

Refund Eligibility

Approved refunds may only be issued for:
• incorrect items shipped
• missing orders
• verified major shipping damage

Refunds are processed to the original payment method after claim review and approval.

American Liquidation reserves the right to deny refund requests that do not meet policy requirements.