Overview

At American Liquidation, we work hard to provide quality liquidation inventory at competitive wholesale prices. Because liquidation pallets contain overstock, customer returns, and mixed-condition merchandise, all sales follow specific return guidelines outlined below.

By placing an order on our website, you agree to the terms of this Refund and Returns Policy.

Condition of Liquidation Products

All liquidation pallets, truckloads, and bulk inventory are sold as-is and may include:

• shelf pulls
• overstock items
• customer returns
• open box products
• untested merchandise
• mixed-condition inventory

We do not guarantee the condition, functionality, or resale value of individual items unless clearly stated in the product description.

Buyers should understand the nature of liquidation inventory before making a purchase.

No Returns on Change of Mind

Due to the wholesale and liquidation nature of our products, we do not accept returns or offer refunds for:

• buyer’s remorse
• change of mind
• resale performance expectations
• minor cosmetic issues
• unsorted or mixed inventory results
• items not matching personal preference

All sales are considered final unless the order qualifies under the exceptions listed below.

Eligible Refund or Replacement Cases

We may offer a replacement, store credit, or partial refund only in the following situations:

1. Wrong Item Received

If you receive inventory that is significantly different from what was ordered.

2. Damaged Shipment in Transit

If your order arrives severely damaged due to shipping. Claims must include photo evidence of packaging and goods.

3. Missing Items

If part of your order is missing from delivery.

To qualify, issues must be reported within 48 hours of delivery.

How to Request a Refund or Claim

To submit a claim, please contact our support team with:

• your order number
• clear photos of the issue
• description of the problem
• proof of delivery

Claims submitted after 48 hours of delivery may not be approved.

Once reviewed, we will notify you of the decision and next steps.

Non-Refundable Items

The following items are non-refundable:

• clearance or final sale inventory
• discounted bulk lots
• opened or resold items
• inventory sold as salvage or untested
• shipping and handling fees

Order Cancellation Policy

Orders may be canceled only if they have not yet been processed or shipped. Once an order has been dispatched, cancellation is no longer possible.

Approved cancellations may be subject to processing fees.

Refund Processing Time

If a refund is approved, it will be issued to your original payment method within 5 to 10 business days, depending on your payment provider.

Store credit may be offered in certain situations at our discretion.

Shipping Responsibility for Returns

If a return is approved, customers may be responsible for return shipping costs unless the error was caused by our team.

Returned items must be shipped in their original condition and packaging.

Policy Updates

We reserve the right to update or modify this policy at any time to reflect business practices and legal requirements. Updates will be posted on this page.